Consulting
Product Operations consulting, installed in the tools you already run.
I have run Product Operations and delivery for more than ten years. At Xero, a production-readiness framework I built removed $1.2M in operating cost and cut post-deployment issues by 40% in four months. Most recently I took two AI-native products across six teams from prototype to production-ready MVP, each in under 30 days.
Below are six ways to work with me, from a half-day workshop to embedded months inside your business. Every fee is quoted on the first call, once I know the size of the problem.
How the pieces fit
Find it, prove it, install it.
- The audit finds the problem. Two weeks, ending in a ranked fix list and a spec.
- The Sprint proves the fix. A working prototype in two weeks. Start here if you already know the problem.
- The Build installs it. Four to eight weeks, and I stay until your team uses it every week.
- Embedded Consulting keeps going when the problem is the whole operating model.
The Strategy Workshop and the OKR Review are good first steps when you already know where to look.
Product Ops Workflow and AI Tooling Audit
Your teams run on a set of recurring workflows (planning, status, reporting, handoffs) and a growing stack of AI tools that each see one slice of the work. This audit tells you which workflow costs you the most, what to do about it, and whether the AI you already pay for can help.
How it works
I map the recurring workflows that carry your planning, status, reporting and coordination, with the people who run them, and cost each one on your real numbers: hours, frequency, loaded labor, error and risk.
Then I ask seven questions of each workflow: should it exist, can it be eliminated, can it be simplified, who should own it, what needs human judgment, what can be automated, and what fixing it is worth after a year of building and maintaining it.
Alongside that, I review the AI tools you already own: what each one can see, what the team uses, and where each one helps the workflow or slows it down. Any AI output I recommend keeping has to pass the same check as my own agents: a person confirms anything it infers.
What's included
- The costed map of your recurring workflows
- A ranked fix list, with the reasoning written down so you can disagree with it or hand it to someone else
- A verdict on each AI tool: keep, reconfigure, retire, or add
- The implementation spec. Give it to me, or to anyone.
- The recommended next step: the Sprint or the Build
What's not included
- Building the fix. The audit ends at the spec; the Sprint builds the prototype and the Build installs it.
- Buying or licensing tools on your behalf
- Changes to your systems. I work with read-only access during the audit.
Timeline
End of week one: the costed map of your recurring workflows. End of week two: the ranked fix list, the tooling verdict and the spec, walked through with you in one session.
Product Operations Strategy Workshop
Most leadership teams agree Product Operations needs work, then leave the meeting without an owner for any of it. In one half-day, your leaders build a prioritized Product Ops roadmap in the room, with an owner against every item.
How it works
Before the session I read the planning artifacts you already have and talk with the leader sponsoring it. In the room, your leaders work through the areas that decide how product work runs: planning and portfolio, OKRs and prioritization, capacity, launch readiness, executive reporting, dependencies and decision rights, and the Product and Engineering cadence.
Each area gets a rating, a named problem and a first move. The session closes on the ranked roadmap and who owns each item.
What's included
- A prep call with the sponsoring leader
- The facilitated half-day session
- The written roadmap, with owners, after the session
- A recommendation for the first workflow to take into the audit or the Sprint
What's not included
- Carrying out the roadmap. The Build and Embedded Consulting do that work.
- Training for the wider team
Format
Half-day, in person in New York or remote. Up to 12 people. It works best with the product, engineering and operations leaders who own the decisions.
OKR Review
OKRs and the planning cycle that runs them succeed or fail together. This review scores your goals and maps the cycle around them in the same two weeks, so the fixes land in both.
At Xero I put 18 product teams on one OKR and planning framework in Jira, and project completion rates rose by 40%. I'm an OKR Certified Coach.
How it works
I read the current OKR set against the company strategy and score each objective and key result for outcome focus and measurability. I trace how goals travel from leadership to team boards.
Then I map the planning cycle itself: who sets the goals, when they are reviewed, where the data comes from, and where the process stalls.
What's included
- The scored OKR set, with suggested rewrites
- A map of the planning cycle, with the fixes ranked
- A cadence recommendation for check-ins and reviews
- A readout session with the leaders who own planning
What's not included
- Running your next planning cycle. Embedded Consulting covers that.
- Moving your goals to a new tool
Timeline
Week one: the goals scored and the planning cycle mapped. Week two: the rewrites, the ranked fixes and the readout.
AI Product Ops Sprint
You already know the workflow that needs fixing, or the audit named it. In two weeks I build a working prototype of the fix inside your own tools, so your team can use it before anyone commits to a full build.
How it works
On day one, the owner of the workflow and I agree the one measure that proves the fix works. I build inside the stack you already run (Jira or Linear, Confluence or Notion, Slack, your spreadsheets), with AI doing the repetitive part and a person owning every decision.
Every agent I build runs guarded. My first one hallucinated a project status: green, when nobody had said green. Now missing information stays missing, and every inferred field is stamped needs_human_confirm and flagged before a decision-maker sees it. AI drafts. A human owns the truth.
What's included
- A working prototype in your environment, running on your data
- The
needs_human_confirmguardrail on every inferred field - A before and after measure on the one workflow, where the data allows
- A go or no-go for the Build, with the build spec
What's not included
- Production rollout, training and adoption. Those belong to the Build.
- More than one workflow per Sprint
Timeline
Week one: the prototype running on real data. Week two: your team using it, the measure taken, and the go or no-go.
AI Product Ops Tooling Build
This is where the strategy from the audit, the workshop, the review or the Sprint gets installed. The fix goes into the tools your team already runs, and I stay until the team uses it every week.
How it works
The fix is often a redesign first: a workflow with fewer steps, a dashboard leadership opens, a planning cadence with clear decision rights. Automation and AI agents take the repetitive part.
Every automation ships with its manual fallback, the simplified flow from the redesign, so the team can run the work by hand if the automation stops.
What's included
- The training session for the people who will run it
- The runbook, written so the next hire can operate it without me
- The
needs_human_confirmguardrail on every inferred field, flagged before a decision-maker sees it - Thirty days of adjustments after handover, while the team settles into it
- If your team is not using the workflow every week 30 days after handover, I keep working on it at no charge until they are. Two conditions: I get the access I ask for, and the people who will run it come to the training.
What's not included
- New software products or platforms
- Tool licenses
- Support after the 30 days of adjustments
Timeline
Four to eight weeks, set by the spec. One workflow across two systems sits at the short end. A redesigned cadence with reporting across several teams sits at the long end.
Embedded Consulting
Some problems sit underneath every workflow: how the organization plans, prioritizes, reports and decides. Embedded Consulting puts me inside your product organization for three months or more to rebuild the operating model and see it adopted.
What it usually looks like
- Redesigning the product operating model: planning, portfolio, OKRs, capacity, launch readiness, executive reporting, dependencies and decision rights
- Embedding AI into how your teams run, where it earns its place, with guardrails
- Interim Product Operations leadership while you hire the permanent role
What's included
- A scoped plan for each month, with the measures agreed up front
- Weekly working sessions with the leadership sponsor
- Everything built along the way (runbooks, dashboards, automations), handed over as it ships
- A handover plan for the permanent owner
What's not included
- Unlimited development or open-ended support. Scope is agreed each month.
Timeline
Three months minimum, reviewed monthly against the measures agreed at the start.
Questions
The things people ask first
What does it cost?
Where should I start?
Is this an AI automation service?
What if the problem is bigger than one workflow?
What size of company is this for?
Do we have to switch tools or platforms?
What happens when the AI gets something wrong?
needs_human_confirm and flagged before it reaches a decision-maker. AI drafts. A human owns the truth.Who does the work?
Contact
Start with a 30-minute call
Bring the bottleneck you suspect: the report nobody trusts, the plan that does not survive the quarter, the status that takes a senior person a day to assemble. I'll tell you which of these fits, and if none does, I'll say so.